What To Do In Case Of A Fire?

We’re here to help in those times of need and our specialized team is equipped to handle large scale events of this kind.

NDS professionals are on call 24/7 to respond to our client's immediate needs affecting commercial and multi-family properties, schools, airports, manufacturing, warehousing and governmental facilities.

The aftermath of a fire can be overwhelming, and it's important to take the necessary steps to start the recovery process.

  • Step 1

    The first step is to ensure that everyone is safe and has been accounted for. If necessary, seek medical attention immediately.

  • Step 2

    Once everyone is safe, it's important to contact your insurance company to report the fire damage. They will guide you through the process of filing a claim and getting the necessary funds to repair or rebuild your property. In times of crisis, our professionals help bridge the gap between Insurance and FEMA Public Assistance (PA), while supporting recovery initiatives through NDS Managed Programs and pre-defined continuity of operations plans (COOP).

  • Step 3

    NDS works with private and public entities both prior to and after an event as necessary to provide immediate response to ensure one's ability to recover in a timely and cost effective manner.

    After the fire is out, corrosive residues continue to deteriorate your remaining structure and contents. The water damage from extinguishing the fire extends beyond those areas affected by the fire, soot and smoke. Contact us right away so we can begin your restoration journey quickly and efficiently.

Why Should You Choose NDS?

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Rapid Response 24/7

At NDS, we pride ourselves on our rapid response capabilities. When disaster strikes, our team is ready to spring into action, providing quick and efficient assistance to our clients. Our 24/7 availability ensures that you never have to face challenges alone – we are here to respond promptly and effectively, helping you navigate through any unexpected event. Trust in NDS for swift and reliable support when you need it most.

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30+ Years of Experience

With over 30 years of experience, NDS professionals are here to ensure a timely and cost-effective recovery for commercial and multi-family properties, schools, airports, water treatment plants, and other facilities. We bridge the gap between Insurance and FEMA Public Assistance (PA), supporting recovery initiatives through NDS Managed Programs and pre-defined continuity of operations plans (COOP). Trust us to be there when you need us most.

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Certified in the USA, Canada, and the Caribbean

With general contracting licenses and trade certifications across the USA, Canada, and the Caribbean, we possess the expertise and resources to tackle any restoration challenge. Our goal is to provide you with comprehensive support during your time of need, ensuring that your property and assets are restored to their pre-loss condition.

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1000+ Satisfied Clients

At NDS, our top priority is our clients' satisfaction, and we take immense pride in the positive feedback we receive. Our clients range from various industries, including hospitality, education, government, healthcare, retail, insurance providers, property management, and senior living. With our experienced team and reliable services, we have been able to help countless businesses and individuals recover from unexpected events, ensuring their properties are restored to their pre-loss condition. Don't just take our word for it – see what our satisfied clients have to say about working with NDS.

Fire Damage Restoration FAQ

  • How quickly can you respond to a fire damage emergency?

    We offer 24/7 emergency response and aim to be on-site within a few hours of your call. Quick action is critical after a fire to secure your business, assess damage, and initiate the commercial restoration process to prevent further deterioration.

  • What does the fire damage restoration process involve?

    Our team starts with a full damage assessment, secures the property, addresses any structural repairs, removes smoke and soot, and deodorizes. We also clean and restore items when possible. Our goal is to return your property to pre-loss condition so your business can resume operations.

  • Can you remove the smoke odor from my commercial property?

    Yes, we use advanced equipment like ozone generators and air scrubbers to remove smoke odors, along with odor-neutralizing treatments like chlorine dioxide for affected surfaces to fully eliminate any lingering smells.

  • How long does commercial fire damage restoration take?

    The timeline depends on the extent of the fire damage. Minor fire incidents may take a few days, while severe cases could extend to weeks or months. After assessing your specific situation, we’ll provide an estimated timeline.

  • What items can be salvaged after a fire?

    We evaluate each item to determine salvageability. Hard materials like metal and glass are often restorable, while porous items, like upholstery, may be harder to save if heavily affected by smoke or soot.

  • Can you help prevent water damage from firefighting efforts?

    Yes, we address any water damage resulting from fire suppression efforts. Our team extracts water, dehumidifies, and dries the space to prevent mold growth and further complications, ensuring comprehensive recovery.

  • How do you ensure safety during the fire restoration process?

    Our certified technicians follow strict safety protocols, use personal protective equipment, and secure hazardous areas. We adhere to industry standards to keep our team, your employees, and your property safe.

  • Are your technicians certified to handle fire damage restoration?

    Yes, our technicians are fully certified and trained in fire damage restoration, following IICRC (Institute of Inspection Cleaning and Restoration Certification) standards to ensure top-quality, safe restoration.

  • What is the cost of commercial fire damage restoration?

    The cost varies based on the severity and scope of the damage. After our assessment, we provide a detailed estimate and work with your insurance company to ensure fair coverage for your restoration needs.

Services FAQ

  • What types of restoration services do you offer?

    We specialize in comprehensive disaster recovery services for commercial properties, including water damage, fire and smoke damage, mold remediation, storm damage, and more. Our expertise ensures minimal disruption to your business operations during the restoration process.

  • How quickly can you respond to an emergency?

    We offer 24/7 emergency response, 365 days a year. Our team is always ready to respond swiftly to fire, smoke, water, and other emergency situations, minimizing downtime and helping your business get back on track as quickly as possible.

  • Do you work with insurance companies?

    Yes, we partner with most insurance companies to streamline the claims process. We work directly with them to ensure your commercial property restoration is covered and processed efficiently, minimizing delays.

  • How long does the restoration process usually take?

    The timeline depends on the extent of the damage. After our initial assessment, we provide a detailed timeline and work diligently to minimize disruption, getting your business back on track and keeping you updated throughout the restoration process.

  • What steps do you take to ensure safety during restoration?

    We follow strict safety protocols and use personal protective equipment, ensuring both our team and your employees are safe during the restoration process. We also employ advanced tools and techniques to address hazards effectively.

  • Are your technicians certified?

    Yes, all of our technicians are fully certified and receive ongoing training in the latest restoration methods and industry standards. This ensures high-quality, reliable service for your commercial property.

  • Can you help with reconstruction after the cleanup?

    Yes, in addition to cleanup and restoration, we provide comprehensive reconstruction services to rebuild and repair damaged areas. This ensures a seamless recovery and gets your business operations back to normal as quickly as possible.

  • Do you handle the insurance claims for commercial clients?

    Yes, we work directly with most insurers to streamline the claims process. We document damage, provide estimates, and coordinate with your insurer to ensure you get the necessary coverage without hassle.

  • How do you determine what items can be salvaged in a commercial setting?

    Our team uses specialized equipment to assess affected materials and inventory. We identify items that can be restored and work to salvage as much as possible to reduce replacement costs.

  • What can I do to prevent damage in the future?

    Planning ahead is essential to any strong business strategy, especially for managing emergencies and natural disasters. With NDS PRIME™, you gain access to proactive solutions like 24/7/365 emergency response, pre-loss planning, post-loss reconstruction, and streamlined insurance coordination—all designed to minimize business disruptions, protect your revenue, and keep your operations running smoothly.